Shipping policy

Shipping Policy - The Hat Chick

Effective Date: August 31, 2026

Overview

At The Hat Chick, we're committed to getting your perfect hat and accessories to you quickly and safely, whether you're headed to the mountains of Colorado, the beaches of Mexico, or anywhere in between. This shipping policy outlines our processes, timeframes, and policies to ensure you have a clear understanding of how we handle your orders.

Processing Time

Standard Processing: 1-3 business days

  • Orders are processed Monday through Friday (excluding holidays)

  • Orders placed after 2:00 PM EST will be processed the next business day

  • Custom hat orders may require additional processing time of 5-7 business days

Rush Processing: Available upon request

  • Contact us at leslie@thehatchick.com for rush order availability

  • Additional fees may apply for expedited processing

Shipping Methods & Timeframes

Domestic Shipping (United States)

Standard Shipping

  • Delivery: 5-8 business days

  • $4.90 for orders 0-5 lbs

  • $25 for ALL HAT BOXES or orders 5-70 lbs

  • Tracking included

Shipping Restrictions

Items We Cannot Ship

  • No restrictions on standard hat and accessory products

Geographic Restrictions

  • We currently ship to all 50 US states

  • PO Boxes accepted for domestic orders only

Special Handling

Custom/Personalized Items

  • Require additional 5-7 business days processing

  • Cannot be expedited beyond 3-day processing

  • Non-returnable 

Bulk Orders (10+ items)

  • May require extended processing time

  • Contact us for custom shipping quotes

  • Special packaging to prevent damage

Packaging & Protection

  • All hats shipped in protective boxes

  • Shape-retention materials used to maintain hat form

  • Weather-resistant packaging for all shipments

  • Fragile items double-boxed when necessary

Tracking & Delivery

Order Tracking

  • Tracking information emailed within 24 hours of shipment

  • Track orders through your account

Delivery Requirements

  • Signature required for orders over $200

  • Customer is required to provide a safe delivery address

  • Delivery attempt timing is determined by the carrier

Lost, Damaged, or Delayed Packages

Lost Packages

  • We are not responsible for Stolen Items once delivered, so please be mindful when providing a delivery address

Damaged Items

  • We thoroughly check items before leaving the store

  • Carrier damage is beyond our control. Please file a report with carrier for any damaged shipments. Photos of damage required.

  • Replacement on a case-by-case basis, not guaranteed

Delayed Deliveries

  • Carrier delays are beyond our control and will need to be addressed with the shipment company

Address Changes & Delivery Issues

Address Changes

  • Must be requested within 2 hours of order placement

  • Changes may not be possible once order is processed

  • Additional shipping fees may apply for address corrections

Undeliverable Packages

  • Returned to sender after carrier attempts

  • Customer responsible for return shipping costs

  • Reshipment requires payment of new shipping fees

Holiday & Peak Season Shipping

Holiday Shipping Deadlines

  • Standard Ground: December 18th

  • Expedited: December 20th

  • Dates subject to change based on carrier schedules

Peak Season Considerations

  • Extended processing times during high-demand periods

  • Recommended early ordering for gift deliveries

  • Expedited shipping strongly recommended November-December

Military & APO/FPO Addresses

  • Standard shipping rates apply

  • Extended delivery times (2-4 weeks)

  • Tracking may be limited once package reaches military facility

  • Contact us for specific military shipping requirements

Returns & Exchanges Shipping

All sales are final, y'all — as we're unable to resell returned items. Not sure of your hat size?

How to measure for your new hatOpen Printable Ruler (PDF)

Contact Information

Shipping Questions & Support:

  • Email: leslie@thehatchick.com

  • Phone: 832.289.9183

  • Hours: Monday-Friday, 9 AM - 5 PM EST

Address Corrections & Issues:

  • Email: leslie@thehatchick.com

  • Response time: Within 24 hours

Policy Updates

This shipping policy may be updated periodically to reflect changes in our services, carrier policies, or business operations. Customers will be notified of significant changes via email or website notification. The most current version will always be available on our website.

Limitation of Liability

The Hat Chick's liability for shipping-related issues is limited to the cost of the merchandise and shipping charges paid. We are not responsible for delays, damages, or losses caused by shipping carriers beyond our reasonable control.

 

 

Last Updated: August 31, 2026 For questions about this policy, please contact us at leslie@thehatchick.com